FAQ

We have 2 shops in Tokyo and Paris. 

Tokyo: 

2-24-1 Matsugaya,
Taito-ku, Tokyo,
Japan 111-0036
Phone: +81-(0)3-3841-9355

Open hours:
Every day 10:00AM-5:30PM
(Except New Year's holiday)

Paris:

12 Rue Jacob,
75006 Paris, France
Phone: +33(0)1 75 42 91 09

Open hours: 
Mon ‒ Sat (except Wed)
11:00AM-1:00PM,
2:00PM-7:00PM

Wed 2:00PM-7:00PM
Closed: Sundays and public holidays

If you have any questions,please contact us using theinquiry form.Our staffs would reply you in3 business days. If you wish to contact us by phone, please call +81-(0)3-3841-9355. We are available during 10:00AM-5:30PM (local time in Japan).

Thank you very much for considering wholesale. Currently, we do not basically sell wholesale. Though we are always open to collaborate with you by events. Please feel free to contact us using the inquiry form.

We are happy to make a quotation for your order. Please feel free to contact us using the inquiry form. We appreciate if you could let us know “your address” and “due date” too.

Payment should be made by credit card or bank transfer.
We accept Visa, MasterCard, American Express,JCB.
In the case of bank transfers, the customer is responsible for any handling charges incurred at the time of transfer.
Please note that a 4,000 yen as a handling fee for incoming payments will be added to the quoted price for transfers from overseas.

There may be some extra charges (e.g. cross border charges) from your bank when paying in Euros from within the EU.
Please inquire your bank for the payment details. If it is not the extra charge from the bank, please contact us using the inquiry form.

If the cancellation is made before the product is shipped, we will accept the cancellation. If the order has been shipped, please see .
＜Returns and exchanges for customer's reason＞.

＜Returns and exchanges for customer's reason＞
We will charge you for return and reshipment costs incurred when returning merchandise, as well as import/export duties and other expenses if the merchandise is from overseas, and we will accept returns or exchanges if the following cases do not apply. Please contact us within 5 days of receiving the product.

※Cases in which returns or exchanges cannot be accepted
・Merchandise that has been used, soiled, or damaged by the customer
・Merchandise whose tags, packages, etc. are soiled, damaged, lost, or destroyed
・Products that have been inscribed or ordered that are not normally handled in our store.
・Items that have been purchased in a different size or color for the purpose of return.
・Other items that we deem unacceptable for resale or return to the manufacturer
・Products that are obviously roughly packaged and damaged (not covered by the shipping company's insurance)

We will dispatch the package within 2-4 business days (except weekends and holidays) after your purchase. If we are experiencing a high volume of orders, shipments may be delayed by a few days. After shipment, we would mail you the tracking number.

Your package will be delivered in 4-10 days after dispatch from our warehouse in Japan. The below delivery times are our estimates of delivery lead time to major cities in each region. We typically dispatch packages within 2-4 business days (excluding weekends and public holidays) of receiving your order. We ship by air and all packages can be tracked.

• Asia: 4-5 business days
• North America: 4-5 business days
• Europe: 4-5 business days
• Oceania: 4-5 business days

Please note:
- The delivery date cannot be specified.
- The delivery times do not include packing times.
- When we are having high volume orders, shipments may be delayed by a few days.- The delivery times may vary depending on the service status of shipping companies, delays in customs clearance procedures, etc.

When you find your delivery address is incorrect/incomplete, please contact us using the inquiry form immediately. We can correct the delivery address unless your package has already been dispatched. If your package is returned or resent due to an incorrect/incomplete delivery address, you will be charged with all the cost incurred in returning/resending your package including customs duties for re-importation. Please make sure to enter the correct delivery address.

Shipping costs vary depending on the delivery area and the weight and size of items. You can find the shipping cost by entering your shipping information on the checkout page.

Gift wrapping is currently not available in our online store. If you would like to request gift wrapping, please contact us directly using the contact form.

We cannot guarantee the product if the product is disposed of. In addition, if you wish to reship merchandise returned to us, please note that you will be responsible for the cost of returning and resending the merchandise as well as any customs duties incurred upon re-importation.

If you purchase items from Japan through our online store, we will only ship within Japan.
If you purchase an item in Japan and wish to have it shipped overseas, please contact us using the Inquiry Form.

Yes, you can order items that are not on our online shop too. Please feel free to contact us using the inquiry form.

Currently, we do not offer engraving for products purchased through our online store. Please purchase in-store or contact us using the inquiry form.

Most of the chipping can be repaired by re-sharpening the blade. We offer fee-based knife sharpening. If you have any questions, please feel free to ask us using a inquiry form. Blades can chip by cutting hard ingredients such as bones, seeds or frozen food, dropping and mishandling, or stabbing into hard cutting boards.

Yes, we accept reservations for items out of stock. Please contact us using the inquiry form and we will contact you with details about the arrival schedule.

Yes, we accept reservations for items out of stock. Please contact us using the inquiry form and we will contact you with details about the arrival schedule.